Terms & Conditions

The website, online appointment sessions and the coach operates as per the following terms & conditions. By using the website and online appointments, you consent to comply with all terms and conditions

1. Services:

The Coach and Client consent to engage in an agreed coaching program, conducted via Zoom. The coach may choose to be available to the client via e-mail and voicemail in between scheduled sessions.

2. Schedule of Fees:

The client’s investment is non-refundable. Fees will be invoiced and required to be paid prior to the scheduled session. The sessions shall be approximately 1 hour. With regard to the packages, upon completion of the agreed number of sessions, if the client chooses to continue, coaching will convert to a session by session, ongoing basis at the same session rate as the completed package.

3. Confidentiality:

All information supplied by the client is confidential. Information will not be given to third parties in relation to the client without their permission, unless the coach deems the client, or any other person associated with the client, to be in a serious or life-threatening situation, in which case the coach is duty-bound to report such information to the appropriate authorities. Such situations may include suicidal tendencies, physical, mental or emotional abuse being committed on or by the client or criminal acts.

4. Cancellation and Termination Policy:

The client agrees to give no less than 24-hours notice to reschedule a coaching session. The coach and client agree to provide 14 days’ notice prior to the agreed final session in the event either wishes to cancel the coaching relationship. In the case of packages being cancelled, 50% of the remaining balance is required to be paid by way of a cancellation fee. Sessions provided on an on-going basis do not attract a cancellation fee.